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Trouble Registering

Can I sign up to myPremier?
To sign up to myPremier, you must:

  • be a SKYCITY Auckland or SKYCITY Hamilton Premier Rewards member;
  • have an 'active' Premier Rewards account (ie, you have used your Premier Rewards card at least once at a SKYCITY property in New Zealand in the last 6 months);
  • have a valid email address registered with Premier Rewards; and
  • not be excluded from entering any SKYCITY property in New Zealand.

How do I set up my myPremier account?
Your email address must be registered with SKYCITY before you can set up your myPremier account. If your email address isn’t registered, you can call SKYCITY on 0800 SKYCITY (0800 7592489) or visit the Premier Rewards Station on-site with your Premier Rewards account number and PIN number and provide us with your email address.

Can multiple users use the same device to access myPremier?
Yes - multiple users can use the same device to access myPremier, but not simultaneously. The first user must log out before the next user can log in.

Account information on myPremier

Why do I need a password for myPremier?
Your myPremier password gives you access to your myPremier account. It is unique to your myPremier account. You'll be able to create a unique myPremier password when you first sign up to myPremier.

How can I reset my myPremier password?If you wish to reset your myPremier password at any time, log in to myPremier and go to the 'Settings' tab on your dashboard. Select 'Reset your Password' and follow the on-screen instructions (you'll need to be able to access your emails during this process).

How do I change my myPremier password?
Simply click on the 'Settings' tab on your myPremier account dashboard and scroll down to the 'Your Account Details' section. Then click on the 'Change your Password' link and enter your Premier Rewards account number and PIN number.

I have logged onto or downloaded myPremier and signed in. How do I start using myPremier?
Welcome to myPremier! You can now browse the dashboard and access your Premier Rewards account information including you Premier Points balance, your current Premier Bonus Dollars balance and the number of entries you've earned into selected Premier Rewards exclusive casino promotions.

I think an account balance is incorrectly recorded on my myPremier account. What do I do?
myPremier account balances are updated regularly throughout the day, so if you have very recently earned or redeemed a Premier Point, Premier Bonus Dollar and/or (if you are a Premier Rewards Ruby or Sapphire member) car parking credit, then your myPremier account may not have been adjusted to reflect your new current balance(s). Please check your myPremier account at a later time.

If you check back at a later time and believe your Premier Points balance, Premier Bonus Dollars balance and/or (if you are a Premier Rewards Ruby or Sapphire member) car parking credit balance is still incorrectly recorded, then please contact the Premier Rewards Station at SKYCITY.

I've earned an entry into a Premier Rewards exclusive casino promotion, but can't see my entry recorded on my myPremier account. What do I do?
Entries into selected Premier Rewards exclusive casino promotions will only be recorded if you have satisfied the relevant entry criteria.

If you can't see an entry recorded, you may not have satisfied the relevant entry criteria. Please visit the Premier Rewards Station at SKYCITY for entry details and full terms and conditions for Premier Rewards exclusive casino promotions.

If you are confident that you have satisfied the relevant entry criteria, but you still can't see an entry recorded, then please check your myPremier account at a later time. Entries into Premier Rewards exclusive casino promotions are updated regularly throughout the day, so if you have very recently earned an entry, then your myPremier account may not have been adjusted to reflect this. If you check back at a later time and your entry is still not recorded, then please contact the Premier Rewards Station at SKYCITY.

I don't have a car park icon - why not?
If you're a Premier Rewards Gold, Platinum or VIP Black member, a car park icon will not be displayed on your myPremier account dashboard as you currently enjoy unlimited free parking at your designated SKYCITY every time you visit (subject to availability).
If you're a Premier Rewards Ruby or Sapphire member and a car park icon is not displayed on your myPremier account dashboard, please contact the Premier Rewards Station at SKYCITY for assistance.

How do I update my notification preferences?
You can elect to receive push notifications and/or email notifications. Simply go to the 'Settings' tab on your myPremier account dashboard and click on 'Preferences' in the top navigation panel.

Trouble Accessing myPremier

I need help. Who can I contact?
You can phone us 0800 SKYCITY (0800 7592489), a toll free number within New Zealand, with your query.
You can also email your query to us at enquiries@skycity.co.nz or speak to a Premier Rewards Host at the Premier Rewards Station at SKYCITY.

How do I report a fault or a problem?
You can phone us on 09 363 6000 or 0800 SKYCITY (0800 7592489), a toll free number within New Zealand, with details of the fault or problem.
You can also email details of the fault or problem to us at enquiries@skycity.co.nz or speak to a Premier Rewards Host at the Premier Rewards Station at SKYCITY.

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